Penerapan Prinsip Good Governance Dalam Pelayanan Publik (Studi Pada Mall Pelayanan Publik Kabupaten Konawe)

Abstract

This study aims to find out and examine how the application of the principles of good
governance has been implemented properly or not, this study used qualitative research, while
the number of informants in this study were 7 people. Data collection techniques using
interviews, observation, and documentation. Data analysis techniques using data reduction
steps, data presentation, and drawing conclusions. The results of the study show that the
application of the principles of good governance has not been implemented properly where
there is one indicator that has not been implemented in the Konawe district public service
mall office. This can be seen from indicator (1) the accountability indicator has been
implemented properly where the head of the licensing service and office employees the
Konawe district public service mall has been responsible for the problems that have arisen.
(2) transparency indicators have been implemented properly where employees do not charge
service fees. (3) indicators of the rule of law have not been fully implemented properly where
public service mall office employees use an insider system. (4) inhibiting factors in
implementing the principles of good governance, namely SOPs that are still being compiled
temporarily and data storage facilities that are still insufficient. (5) supporting factors in
implementing the principles of good governance, namely adequate facilities for service user
communities, the alertness and responsiveness of employees in helping the community, and
finally the design of a public service mall that facilitates people with physical limitations
Keywords : good Governance, Service