Inovasi Pelayanan Akta Kelahiran Online Pada Dinas Kependudukan dan Catatan Sipil Kabupaten Pidie

Abstrak

The aim of this research is to identify innovations in birth certificate services at the Pidie Regency Population and Civil Registry Service and to determine the benefits and weaknesses of the online birth certificate process. This research method is descriptive qualitative. The results show that with this innovation, the Pidie Regency State Civil Apparatus has increased the number of people who have birth certificates because of the birth certificate registration service which can be accessed online. The advantage of the process of making an online birth certificate in Pidie Regency is that it shortens time and costs and can be done at any time with the innovation of making an online birth certificate. In addition, the government has carried out an outreach program to increase public understanding about making birth certificates online and the shortcomings of this process. However, the public still does not understand this process. It is recommended that the Pidie Regency Population and Civil Registry Service should improve its services to the community and improve the quality of human resources through training or education that can be implemented. This includes improving the ability to apply for birth certificates online and developing methods for obtaining birth certificates online. It is hoped that the public can follow the birth certificate service innovation policy.

Keywords : INNOVATION, SERVICE, DEED, BIRTH