QUALITY OF PUBLIC SERVICES FOR THE SOCIAL HEALTH INSURANCE PROGRAM AT THE COMMUNITY HEALTH CENTER AT ALUE BILIE COMMUNITY HEALTH CENTER

Abstract

A country is fully responsible for the welfare of its people and providing good public services or services. They also determine and implement state policy. Nagan raya is one of the districts in aceh province, with the government center there. One of the accredited community health centers in nagan raya regency is the alue bilie community health center. This study investigates the quality of public services for the social security administrative agency health program at the community health center in alue bilie district, nagan raya regency. This research uses a descriptive and qualitative approach. Every patient who uses the social security administrative agency for health at the perbaungan community health center is always given an explanation of the procedures and procedures that apply to them without assuming they are a card holder for the social security administration agency for health. The hospital also provides good health services to all patients who register. Alue bilie hospital will continue to provide the best service to the community. However, it is necessary to evaluate how health workers treat patients who come to the puskesmas well to improve the performance of health services. Because most patients are sensitive, especially when parents have different views about whether someone is good or not, they only see it from one point of view.

Keywords: Quality, Service, Health, Community