PENGARUH PELAYANAN DAN KELUHAN PELANGGAN PADA PEUSAHAAN UMUM DAERAH TIRTA MON KRUENG BARO KABUPATEN PIDIE

Abstrak

The service quality of the regional public water company, Tirta Mon Krueng Baro, Pidie Regency, is still not in accordance with the wishes of the community, because there are still many people who complain and are disappointed about the inappropriateness of employees in providing services. Service to the community could not be carried out properly because it was caused by problems that occurred in the Tirta Mon Krueng Baro Regional Public Company, Pidie Regency, Problem Formulation, 1. How is the Quality of Clean Water Supply Service in the Tirta Mon Krueng Baro Regional Public Company, Pidie Regency? 2. How good is the quality of clean water supply services in public companies in the Tirta Mon Krueng Baro area, Pidie Regency, Research Objectives, 1. To find out the quality of clean water supply services in public companies in the Tirta Mon Krueng Baro area, Pidie Regency, 2. To find out how good the quality is clean water supply services in the regional public company Tirta Mon Krueng Baro, Pidie Regency.

In this study the authors used a qualitative descriptive approach limited to an attempt to reveal a problem or situation or event as it is so that it expresses facts and gives an objective picture of the actual situation of the object under study. The response is quite responsive, but in the settlement of complaints for damage and repairs depending on the queue so it can make a long wait. What customers often complain about is that sometimes the water is dirty and flows little by little or very slowly. If this problem occurs, the customer immediately reports to the office and the employee immediately comes and checks, if that day the queue for complaints about water problems is not too many then it will be resolved immediately, but if the queue for previous complaints is still there and has not been resolved, then new complaints from customers will be resolved after resolving the initial complaint from the customer.” Based on the data and observations of the researchers, it was shown that the quick response in serving the Tirta Mon Krung Baro Regional Public Water Company was in accordance with the responses of the respondents who gave good responses to the second statement in the response indicators (responsiveness). The attitude of employees in serving at the Tirta Mon Krung Baro Regional Drinking Water Company is a procedure that is usually carried out to respond to various kinds of complaints that exist from the public